CX Moments at SJC

When you fly out of SJC, the experience goes beyond the gate. Keep an eye out for activations, pop-ups, and special events happening throughout the terminal, all designed to surprise and delight travelers. Learn more about how SJC brings customer experiences to life and makes every journey more engaging, memorable and enjoyable.

Wings for All

Wings for All® is one of the ways SJC brings inclusive, human-centered travel to life. In partnership with The Arc and community organizations, this nationwide program gives individuals with autism and other intellectual and developmental disabilities a supported “practice run” of the airport and flying experience. By reducing anxiety and helping travelers build confidence, Wings for All® reflects SJC’s commitment to making travel more accessible for everyone.

Gift Wrapping Station

Our Holiday Gift Wrapping Station is one of the ways we bring thoughtful, traveler-focused experiences to life. During the holiday season, this station gives passengers the opportunity to have their gifts professionally wrapped right in the terminal. By saving time and adding a touch of festive cheer, the Gift Wrapping Station reflects SJC’s commitment to making travel easier, more enjoyable and a little more magical for everyone.

Pet Adoption at Bag Claim

Pet Adoption at Baggage Claim is one of the way we create meaningful, traveler-focused experiences. In partnership with the San José Humane Society, this program allows passengers to meet and adopt pets right at SJC. By offering travelers the opportunity to bring joy to their journey – and a furry friend into their lives – Pet Adoption at Baggage Claim reflects SJC’s commitment to making the airport experience welcoming, compassionate and memorable for everyone.

Stephanie and Helen at HA's 20th Celebration

Puppy Training

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Make Music Day

Surprise & Delights

Surprise & Delights bring extra excitement to SJC when we welcome new airlines, nonstop destinations and concession opeing. From fun giveaways to special experiences, these moments celebrate travel milestones while creating memorable, joyful connections with our passengers. It’s all part of SJC’s commitment to making every journey enjoyable from the moment you step through our doors.

National Aviation Week

National Aviation Week at SJC celebrates the people, innovation and experiences that make air travel possible. Through special events, activities and interactive moments, we honor aviation’s impact on our community and inspire passengers of all ages to explore the skies with curiosity and excitement.

Gratitude Tree

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